Thank you for shopping with AFFORD Apparels. We want you to be happy with your purchase. If something is not right, we’ll do our best to help.
This policy applies to purchases made through our official e-commerce website for delivery within India.
1. Eligibility for Returns
You can request a return for most unused and unworn products within 2 – 4 daysfrom the date of delivery.
To be eligible for a return, items must be:
Unused and unworn
Unwashed and unaltered
In their original condition with all tags, labels, and packaging intact
Accompanied by the original invoice or proof of purchase
The following items are not eligible for return, exchange, or refund (unless received damaged or defective):
Innerwear, lingerie, socks, and swimwear
Items marked as Final Sale, Non-returnable, or Clearance
Customized, altered, or personalized products
AFFORD Apparels reserves the right to refuse returns that do not meet these conditions.
2. Return Process
Submit a return request
Log in to your account (or use your order details) and go to My Orders.
Select the item(s) you want to return and choose the reason.
Alternatively, you can email us at support@theafford.in with your ordernumber and product details.
Return pickup / Self-ship
In most pin codes, we will arrange a pickup through our courier partner.
If pickup is not available at your location, you may be requested to “self-ship” the item to our return address. In such cases, please use a reliable courier service and keep the tracking details.
Packaging
Pack the item securely in its original packaging (or equivalent), along with tags, invoices, and any freebies or accessories received with it.
Inspection
Once the returned item reaches us, it will go through a quality check
We will notify you via email/SMS once the inspection is completed and your return is approved or rejected.
3. Refunds
Refunds Methods
Once your return is approved, your refund will be processed as per your original payment method or as defined below:
Prepaid Orders (online payment): Refund will be issued to the original payment method (credit/debit card, net banking, UPI, wallet, etc.) or as store credit, based on your preference (where possible).
Cash on Delivery (COD) Orders: Refund will usually be made via bank transfer/UPI or as store credit, after we collect your bank/UPI details securely.
Refund Timelines
We typically initiate refunds within 3-7 business days after your return is approved.
The time it takes to reflect in your account depends on your bank/payment provider and may take an additional 3-10 business days.
Deductions & Charges
In some cases, shipping charges, COD charges, or return pickup charges may be non-refundable.
If the original order includes free gifts or offers, and the return makes you ineligible for that offer, the value of such gift/offer may be deducted from the refund.
4. Exchanges
Size or Product Exchange
Subject to availability, we may offer an exchange for size or color of the same product.
If the requested size/color is unavailable, we may offer a refund or store credit instead.
Process
The exchange process generally follows the same steps as a return (pickup, inspection, approval).
Once approved, we will dispatch the replacement product to your address.
5. Damaged, Defective, or Wrong Items
If you receive a product that is:
Damaged in transit
Defective
Different from what you ordered (wrong item, size, or color)
Please contact us within 48 hours of delivery.
Steps to follow:
Take clear photos of the product, packaging, and invoice.
