Frequently Asked Question
Orders & Products
Browse our collection and select your preferred items.
Choose your size, color, and quantity.
Go to check-out, enter your shipping and billing details.
Complete payment using the available payment methods.
You will receive an order confirmation email shortly after.
No, you can check out as a guest. However, creating an account allows you to:
View your order history
Track your orders more easily
Save shipping details for faster checkout next time
Please refer to our Size Guide available on each product page. If you are between sizes, we recommend going one size up for a more relaxed fit, unless stated otherwise in the product description.
We do our best to display colors as accurately as possible. However, colors may vary slightly due to:
Different screen settings
Lighting conditions during product photography
If exact color is critical, feel free to contact us before ordering.
Shipping & Delivery
We currently ship to WITH IN INDIA. If you are unsure whether we ship to your location, please contact us at support@theafford.in
Shipping costs are calculated at checkout based on:
Delivery address
Order weight/size
Selected shipping method
Any applicable shipping charges will be clearly displayed before you complete your purchase.
Estimated delivery times:
Standard delivery: 3 – 7 business days
Express delivery: 1 – 3 business days
These are estimates and may vary due to carrier delays, customs, holidays, or unforeseen events.
Once your order has shipped, you will receive an email with a tracking number and a tracking link. You can also track your order by logging into your AFFORD account and looking at your order details.
Payments & Security
We accept major payment methods such as:
Credit/debit cards (e.g., Visa, Mastercard, RuPay), UPI, Net Banking.
All available payment options will appear at checkout.
Yes. Your card information is processed through a secure payment gateway and transmitted using strong encryption. AFFORD does not store your full credit/debit card details on our servers.
Returns, Exchanges & Refunds
We want you to be happy with your purchase. If you are not satisfied, you may request a return within 2 - 4 days from the date of delivery, provided that:
Items are unworn, unwashed, and in their original condition
Tags and labels are still attached
Items are returned with the original packaging (where possible)
Some items may be non-returnable for hygiene or other reasons (e.g., undergarments, customized items). These will be clearly indicated on the product page.
To request a return or exchange:
Contact us at support@theafford.in with your order number and reason for return.
We will provide instructions and, if applicable, a return shipping address or label.
Pack the item(s) securely and send them back as instructed.
Once we receive and inspect the returned items, we will process your refund or exchange according to our policy.
Return shipping costs depend on your location and the reason for the return. Please check our Return Policy page or contact us for details on whether return shipping is free or chargeable in your area.
After we receive your returned item and confirm it meets our return conditions:
Refunds will be issued to your original payment method
Processing usually takes 7 – 10 business days, depending on your bank or payment provider
We will notify you by email once your refund has been processed.
Order Changes & Cancellations
We start processing orders quickly, so changes or cancellations may only be possible within a short time frame after your order is placed.
If you need to change or cancel your order:
Contact us as soon as possible at support@theafford.in / +91 99445 24910 / +91 4448653132
Provide your order number and details of the requested change
If your order has already been shipped, you can follow our return process instead
Products & Care
Each product comes with care-instructions on the label. As general guidance:
Wash similar colors together
Follow the recommended temperature and cycle settings
Avoid bleach unless the label states it is safe
Air dry or tumble dry on low if permitted
For specific items, please refer to the product page or contact us.
Some popular items may be re-stocked, while others are limited runs. If a product is sold out:
Check back later to see if it’s available again
Or contact us to ask about expected restock dates or alternatives
Privacy & Data Protection
We collect information such as your:
Name
Mailing address
Email address
Phone number
Order and payment details (processed securely by our payment partner) For more information, please see our AFFORD Privacy Policy.
For specific items, please refer to the product page or contact us.
We use your information to:
Process and deliver your orders
Communicate with you about your purchase and account
Send you marketing communications (if you have opted in)
Improve our website and services
You can opt out of marketing emails at any time by following the “unsubscribe” link in our emails.
Contact & Support
You can reach us via:
Email: support@theafford.in
Contact form: Link
Phone: +91 99445 24910 | +91 4448653132
Phone: +91 99445 24910 | +91 4448653132
WhatsApp: +91 99445 24910
WhatsApp: +91 99445 24910
We aim to respond within 1–2 business days.
Our typical support hours are:
Monday–Friday, 9.30–18:00 Hours
Messages received outside these hours will be handled on the next business day
